Privacy Policy

Effective Date: [Insert Date]

Sense (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our software-as-a-service (SaaS) platform (the “Platform”), including any related websites, mobile applications, and services.

This Privacy Policy complies with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.

 

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sense a brand of itGISworx (Pty) Ltd
  • Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
  • Country refers to: South Africa
  • Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the features offered in our Platform.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals contracted by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

2. What Personal Information Do We Collect?

While using Our Service, we may ask you to provide Us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Full name and surname
  • Contact details (e.g. email, phone, address)
  • Business information (company name, address, VAT number)
  • Login credentials (email and encrypted password)
  • Location data (e.g. farm boundaries, field locations, sample points etc.)
  • Agronomic data entered by the user
  • Usage data
  • ???

 

3. How Do We Use This Information?

We may use your personal and operational data for the following purposes:

  • To provide and improve the core Platform services
  • To enable us to provide the functions, modules, features, capabilities you subscribe to within the Platform
  • To enable communication and coordination between you and service providers
  • Process and manage service requests and orders
  • To provide technical support
  • To conduct usage analytics and improve user experience
  • Communicate updates and improvements
  • To comply with legal obligations
  • To send updates, alerts, or promotional communications (you can opt out)

 

4. Sharing of Personal Information

We may share your personal information in the following situations:

  • Service Providers, to monitor and analyse the use of our Service, to contact you and or to provide a service to you.
  • Third-party partners or subcontractors, for operational support and/or providing services supported within the platform subject to confidentiality agreements.
  • Regulatory authorities, if required by law or legal process.
  • Business partners, to offer you certain products, services or promotions.
  • For business transfers, in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • Other users, when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

 

5. Data Storage and Security

We implement technical and organizational safeguards to protect your personal information from loss, unauthorized access, misuse or alteration.

  • Sensitive data is encrypted in transit and at rest.
  • Access to personal data is role-based and restricted to authorized personnel.
  • We host data in secure data centers, which may be located within or outside of South Africa, subject to POPIA’s cross-border transfer conditions.

 

6. Your Rights Under POPIA

You have the right to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Request deletion of your data (subject to legal or operational constraints)
  • Object to certain processing activities
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us at [insert contact email or support portal].

 

7. Data Retention

We retain personal data only as long as necessary to:

  • Provide services to you
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes and enforce our agreements
  • To support analytics and improvements (in aggregated or anonymized form)

When data is no longer needed, it will be securely deleted or anonymized.

 

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors.

 

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze usage patterns

You can manage cookie preferences through your browser settings.

 

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or through the Platform. Continued use of the Platform after changes are published means you accept the updated policy.

 

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

 

Sense is a brand of itGISworx (Pty) Ltd
12 Nel Street, Vicinity Square, Mbombela, 1200, South Africa
www.go2sense.com